Building a Flexible Managed Test Service for one of the largest professional services networks in the world

The Client 

The client is one of the largest professional services networks in the world, by revenue and number of professionals – providing audit, tax, consulting, enterprise risk and financial advisory services.

The client’s existing dedicated testing resources were overstretched and becoming unable to complete the level of testing that was required to sufficiently mitigate risk. The client recognised the need to transform their quality and testing function to enable them to mobilise quickly and ensure that the quality of testing and delivery was heightened. 

Roq’s Solution

Having initially engaged with Roq during a third-party consultation, the client reached out to Roq to be part of the transformation of their own quality and testing services. To meet their needs, Roq built a test team from their Test Lab, comprising of various roles and responsibilities, across a full range of testing activities. This service covers a wide range of small to medium projects and BAU.

To give the level of flexibility and responsiveness needed, Roq provided a single point of contact in the form of a Lab-based Test Manager. This connection between the client and the Test Lab, has helped to build a strong relationship for effective account management, test team organisation, to build and improve test processes, and also anticipate the peaks and troughs in demand. The Test Lab also creates a melting pot where different test disciplines, processes and ideas can be applied from various industries and projects to make continual improvements across all areas – including the use of test automation to create powerful efficiencies. 

The Outcome  

• A dedicated core team maintains and builds on the accumulated knowledge of testing within the organisation; this team is scaled on demand to deliver expertise across various technologies and provides seamless continuity of service

• The use of the Roq Test Lab delivers cost optimisation, reducing pressure on the client's London and Manchester offices 

• Providing an independent test team has produced a demonstrable improvement in the quality of testing, processes, deliverables, results and flexibility of test operations

• Scalable resource and delivery – able to ramp up or down at very short notice

• Consistent quality assurance is delivered across multiple supplier environments

• Continuous optimisation and access to innovative techniques through the Test Lab to establish and maintain a competitive edge

If you’d like to find out more about how Roq can support your business, please email us at ask@roq.co.uk.