Global UAT of Workday Implementation

The Client 

Roq has a long-standing relationship with this Client and has worked on many projects (often in parallel) together over the course of a 10-year partnership. 

This particular case study focuses on the implementation of a new, cloud-based global HR System – a complex and wide-reaching project, involving numerous legacy systems, 57 different vendors, and 114 interfaces across 47 countries.  Roq was responsible for the coordination of UAT globally.  

Roq’s Solution

Roq defined the overall programme-level test strategy and approach for this SaaS implementation which included an HR, Payroll and Training System covering 145,000 employees. To reduce the travel costs of this global programme, Roq’s services were primarily delivered from its UK- based Test Lab. Given that the key stakeholders were situated around the world, a robust communications strategy was put in place to maintain the cadence of delivery, including the use of Skype, conference calls, daily stand ups, etc. 

The Scope of this Project included: 

• Definition of the overall programme level Test Strategy and approach for the HR, Payroll and Training System 

• Test preparation/process improvement prior to the system test – reviewing test scripts, and editing where required 

• Execution of over 600 scripts during system test 

• Responsible for providing management and support for the system, system integration, end-to-end and report testing phases; and 

• Defect management – so that defects were assigned and progressed through the workflow. 

The Outcome  

This example highlights Roq’s ability to foster excellent relationships with a Client’s team, building trust, adding value, and improving the delivery of User Acceptance Testing (UAT). This was made possible as Roq approaches every engagement with an ‘Understand>Define>Deliver’ methodology so that our approach to testing and quality assurance is tightly linked to a Client’s business objectives – in keeping with ‘shift-left’ practices and facilitating the best possible project outcomes, which included in this particular case: 

• The implementation of an impact assessment review of the interface designs with the Workday programme, so that any risks are identified early and mitigated accordingly 

• The creation and provision of training videos thoroughly prepared the client’s business users for UAT, meaning the risk of unwanted issues was minimised

• Roq chaired defect and progress meetings, taking ownership of these elements of the programme, which gave quality engineering the status it needed on a programme of this size and complexity; and 

• Roq assisted with and removed impediments that the Client’s business users may have encountered during UAT, working across numerous time zones so that the globally distributed teams were always supported.

If you’d like to find out more about how Roq can support your business, please email us at ask@roq.co.uk.